PR
Palesa R
1 reviews | Active since Sept 2023
08 Sept 2023, 15:46
Wesbank add maintenance plans to the car payments and when you ask them to remove it they tell you the money will continue to be deducted even if the plan you never agreed to it is canceleled CROOCKS!
I requested the body line maintenance to be removed off my car payment as I never agreed to the plan I don't even know how it got added to the car payment in the 1st place that was in 2020 I got an email stating that it is canceled..BOOM this years after 3 years I look at my statement and its still showing the deduction of the maintenance plan when ask them they're telling me that "even though the bodyline maintenance plan is no longer valid, the funds will continue being deducted on a monthly basis as they paid for the policy upfront"
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Replies (1)WesBank's replyOfficial
08 Sept 2023, 16:14Dear Palesa Radinne
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply08 Sept 2023, 16:14
Official
Dear Palesa Radinne
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
