Wesbank Account Settlement Nightmares

Item: WesBank
Rating: 1

I purchased a vehicle in 2015 and on the 16th of April 2019 I requested a settlement amount which was paid in full and it reflects on my Wesbank account. On the 25th of April 2019 My account was debited and when I checked my account I was shocked to see that I have an outstanding balance of over R11 000.

When I call the number there's no reply and when I sent emails I get no response instead an automated reply.

Can someone assist as this is frustrating.

Helpful (0)

Replies (2)

WesBank's replyOfficial

29 Apr 2019, 11:54

Dear Nkuli No,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS93181.
Regards,
Elize FourieWesBank Service Resolution

WesBank's reply29 Apr 2019, 11:54

Official

's updateReviewer Update

29 Apr 2019, 12:23

HI Elize, Thank you for the speedy reply. The matter has been resolved.

's update29 Apr 2019, 12:23

Reviewer Update

HI Elize, Thank you for the speedy reply. The matter has been resolved.