JM
June M
1 reviews | Active since Jan 2019
07 Jan 2019, 18:49
Wesbank - abuse and lies
Never use this bank. I paid my account the day I received it and they handed the account over to a collections agency with no explanation. They are harassing me and the collections agency does not answer the phone. Wesbank's staff refused to even listen to me and were so abusive it is very strange they are even employed. The Bank should never be used.
Helpful (0)
Replies (4)0
Replies (4)
WesBank's replyOfficial
08 Jan 2019, 07:19Dear June M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS866B8.
Regards,
Annalize Joubert
WesBank Service Resolution
WesBank's reply08 Jan 2019, 07:19
Official
Dear June M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS866B8.
Regards,
Annalize Joubert
WesBank Service Resolution
JM
June M's updateReviewer Update
06 Feb 2019, 09:36This has no value as again this month you handed over my information. There is no arrears and everyone admits that but Blakes is using private information to harass me. FNB is clearly handing out private banking information to allow its clients to be harassed for no reason. I have requested the Ombudsman to start a full investigation and will report it to the necessary regulators
JM
June M's update06 Feb 2019, 09:36
Reviewer Update
This has no value as again this month you handed over my information. There is no arrears and everyone admits that but Blakes is using private information to harass me. FNB is clearly handing out private banking information to allow its clients to be harassed for no reason. I have requested the Ombudsman to start a full investigation and will report it to the necessary regulators
WesBank's replyOfficial
06 Feb 2019, 13:28Dear June M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS89B03.
Regards,
Annalize Joubert
WesBank Service Resolution
WesBank's reply06 Feb 2019, 13:28
Official
Dear June M
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS89B03.
Regards,
Annalize Joubert
WesBank Service Resolution
JM
June M's updateReviewer Update
07 Feb 2019, 09:34FNB called and where rude and abusive. I appear there were never any arrears but when they put through budget instalments they ********ly hand over your name as they move the instalment to your normal card. I didn't exceed the limit and paid early and in fact payment was made of the instalment before I received the statement and they still handed over my details. They don't even understand why this is wrongful. The sms I received claimed arrears which did not occur. I will contact the relevant regulators and they can explain the admitted ******** practise and their abusive conduct to clients who pay in advance.
JM
June M's update07 Feb 2019, 09:34
Reviewer Update
FNB called and where rude and abusive. I appear there were never any arrears but when they put through budget instalments they ********ly hand over your name as they move the instalment to your normal card. I didn't exceed the limit and paid early and in fact payment was made of the instalment before I received the statement and they still handed over my details. They don't even understand why this is wrongful. The sms I received claimed arrears which did not occur. I will contact the relevant regulators and they can explain the admitted ******** practise and their abusive conduct to clients who pay in advance.