LM
Liezl M
1 reviews | Active since Feb 2013
01 Dec 2022, 13:18
WesBank - Absolute *******- BEWARE!!
Beware of your dealings with Wesbank as they help themselves to additional monies from your account. I paid my last installment on a vehicle today after 5 years and noted that the debit order amount remained unchanged even though the actual contract value is less than the debit order.
When I enquired about it I was informed that it is the way the system works and they will not be processing a refund for the surplus!! It is only R102,64 in my case.. but imagine if that happens with each and every client!!! Shocking to say the least!! ABSOLUTE *******!! I will never make use of their services ever again!!
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WesBank's replyOfficial
01 Dec 2022, 13:29Dear Liezl Maynier,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply01 Dec 2022, 13:29
Official
Dear Liezl Maynier,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution