*********** WESBANK

App**** for Private finance online to purchase an Ambulance on 22.01.2024 to assist the community in Louis Trichardt who have a shortage of ambulances. Finance was approved and was informed that an agent will contact me within 24 hours.

No agent has ever contacted me so it was up to me to continuously phone Wesbank. On each occasion i had to spend more than 35 minutes before i could speak to an agent with no luck as they have no idea what is happening to my request and either transfer me to another agent or department.

On a few occasions after waiting for more than 35 minutes i would come through to an agent and when explaining to them the issue i have, they cut the call forcing me to call again.

On Tuesday, 30.01.2024 i called again and an agent told me they do not finance ambulances and put me through to the Corporate department. When i finally got through the agent at the Corporate department told me they cannot assist me and told me to speak to the Private Finance department.

I ended up taking a personal loans which was approved and paid into my account within a few minutes.

Wesbank you need to train your employees they have no idea how to speak to customers and have also no knowledge how to do their jobs.

I have been a Wesbank customer for more than 30 years and i will never make use of your services again.