1 reviews | Active since Sept 2015
WESBANK A *******
I settle my account as it appears on the statement, for the contract state I can do it when I want. The next moment I receive a statement that I owe these lousy assholes another R 701 for interest and admin fees. I had a agreement for 72 months, I pay the car off 15 months before the agreement expire. Can you imagine all that admin fees per @ R 57, for doing what. Send every three months a e mail statement. The made a hell of a lot of interest out of me, for i had a fixed period interest, higher than it should be.<br> Not talking of the arrogance of their CEO, Chris De Kock and his secretary, Elize Fourie. <br> They made me to reconsider doing any business with Wesbank ever. The attitude of senior managment can be seen in the attitude of all their staff. Rotten. NEVER WESBANK AGAIN. Up to this stage, 14 days after settle the car in full the car and pay their R 701 I haven't received the documents of the car yet. That is awesome service, awesome ****ty.
Thank you for bringing your observations to our attention.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. This is however only possible when your expectations don't undermine the underlying contractual commitment.
To this end, we have investigated the allegations made herein and are satisfied with the decisions that were taken because we vehemently deny and will not accept responsibility for matters that do not fall within our influence. Your previous escalation related to your insistence for an unjustifiable discount on the capital settlement and when the payments were not received as intended, one cannot entitle themselves to reprieve from the consequences applicable thereto.
Notwithstanding the same, the R701 that was rightfully due was received and your Natis documents will be sent to you using UTI Courier Services (ref wesbt***2) for delivery express delivery on Monday 28 September 2015 after midday.
We trust that this is in order.
Regards,
WesBank
Thank you for bringing your observations to our attention.
As a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers. This is however only possible when your expectations don't undermine the underlying contractual commitment.
To this end, we have investigated the allegations made herein and are satisfied with the decisions that were taken because we vehemently deny and will not accept responsibility for matters that do not fall within our influence. Your previous escalation related to your insistence for an unjustifiable discount on the capital settlement and when the payments were not received as intended, one cannot entitle themselves to reprieve from the consequences applicable thereto.
Notwithstanding the same, the R701 that was rightfully due was received and your Natis documents will be sent to you using UTI Courier Services (ref wesbt***2) for delivery express delivery on Monday 28 September 2015 after midday.
We trust that this is in order.
Regards,
WesBank