Wesbank ****a

Running a business like a government department is actually sad. Called Wesbank today at 11:15 but have been passed from pillar to post. All I want to know is if the money from the insurer has reflected in my account and if there is nothing outstanding. My call keeps getting routed to collections and they tell me they can’t help me. Spoke to two ladies, one named Loren. They all said they will transfer me to the right person but I keep being transferred to switch board. I am also told that the person handling my case is not at work. So If the person is not at work I can’t be helped at a big organisation like Wesbank!!! Really?!!! How about re-allocating work to someone who is in the office to look at my case! Why does the bank have systems that records what is happening on client account if they are not used for continuity. Running a whole department like a ****a is sad. Yho I’m disappointed to say the least and hope whoever is handling my case gets back to me whenever they are back. Whoever you are, your colleagues are failing you because they refuse to assist me in your absence. Rene Monareng I hope you see this and help quickly