CW
Chantelle W
1 reviews | Active since Feb 2021
25 Mar 2021, 10:19
Wesbank
I asked for the log book to be resent. Told it would take 5-7 working days and cost R416. 6 days later I call to start tracking - Wesbank informs me they sent an email Yesterday it now costs for R440 and will take 7 to 14 working days - thanks for actually picking up the phone and letting me know number one and number two you can get an overnight from London!
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WesBank's replyOfficial
25 Mar 2021, 11:27Dear Chantelle W,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply25 Mar 2021, 11:27
Official
Dear Chantelle W,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution