wesbank

My car was written off in January 2021.I informed wesbank after my insurance had paid up and logged in a short fall claim with wesbank this was done on the 29th of January 2021.I was informed that my short fall cover was with hollard which I then personally contacted.On the 8th of February I contacted hollard to follow up on the claim and I was told payment was only going to be made after my scratches and dents and service plan was canceled.I called wesbank to find out whether or not cancelation of these policies had already been done and I was told instructions had already been sent to both companies.Today 12 February I called wesbank again to follow up and asked for contact numbers of the companies that I had cover with for service plan and dents so that I can personally follow up and to my surprise wesbank told me they didnt have those numbers.I called the dealership to assist me with contact numbers and they did,both companies never received instructions from wesbank to cancel cover.I am disappointed by the level dishonesty and the manner in which my matter is being handled.