Wesbank -

I mistakenly paid Wesbank R12400 instead of R6200, on 28 September 2019. I called them on Monday, 30 September 2019 and they told me that I should call them on Wednesday and in the meantime send proof of payment. I sent an email with all they wanted, the 2 proofs of payment and all they wanted. Today I call them they tell me I need to send an email with the proof of payment, I tell them I did. Next thing I'm told my refund request has been sent to the refund department and i have to wait 5 working days for the refund to come back to my bank accound. Why that long? They have the proof of payment and all details, why the delay? Can you please assist me in this regard because realy 7 days for a refund is not acceptable as Wesbank would never allow a consumer to owe them 7 days without calling and asking a consumer to pay their debt. This is really unacceptable.

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