DT
Daniel T

1 reviews | Active since Aug 2019

05 Aug 2019, 21:15

wesbank

I had a bad customer service at wesbank customer service. On the 30 July i have logged a complain about my account that is on negative wanted to know why cause this account is for vehicle which I bought through them. They gave me a reference number crs9f5a7. I got miss call from them and a massage that I should call Anastacia Naidoo it's urgently which I did the following day. She was not available I felt my details. But I didn't received a call from her. Thursday again I call her they told to leave my details again they will let her know so that she can call me back but she didn't again on Friday I call they told me she is in a meeting I should leave my details they will let her know she didn't come back to me and again on Monday same thing I left my details but no phone call from her.

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Replies (1)
WesBank
WesBank's reply07 Aug 2019, 10:22
Official
Dear Daniel T,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution