TN
The-Alchemist Ncanana

1 reviews | Active since May 2019

16 May 2019, 06:38

wesbank

I have been asking vwfs to cancel their outsdanding debt insurance since i now have my own insurance. I am now paying 6200 for a polo vivo 2017. I am not happy with this.

2. about a refund that is due to me. I am still waiting since last year for a refund from wesbank. below is a email that was sent to me

Swartz, Lerese ********** Wed, Sep 6, 2017, 12:31 PM to me

Good day

Thank you for your recent correspondence.

Kindly be advised that the Comprehensive Insurance Company advised that there is a refund due in respect of the Driva Cover deductions as they are currently processing it on their side.

We are able to confirm whether it will be paid to your personal bank account or your vehicle finance account; however it will be paid once it has been processed.

Should you require any additional information, please do not hesitate to email or contact me directly.

Kind Regards,

Lerese Swartz

CSC - Contact Centre SME

WB MOTOR

Direct line ********** // Email **********

Address House of WesBank, Fairland Gauteng // Web wesbank.co.za

WesBank - a division of FirstRand Bank Ltd. An Authorised Financial Services and Registered Credit Provider. NCRCP20. Reg. No. ***.

0
Replies (1)
WesBank
WesBank's reply20 May 2019, 09:36
Official
Dear The-Alchemist N,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
I will personally be in touch with you to resolve this matter.
Your reference number is CRS962BE.
Regards,
Annalize Joubert
WesBank Service Resolution