MM
MICHéLE MOSES
1 reviews | Active since May 2012
23 Nov 2021, 07:35
Wesbank
I online requested my fully paid vehicle documents on 15 November 2021 thus far I have not received any response. When calling the offices, I am given various contact details to contact and I am not receiving any client service. Why are they quick to call or sms for the monthly payments but now that I no longer have a balance and require my documents, I cannot receive any documents or assistance.
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WesBank's replyOfficial
23 Nov 2021, 08:48Dear Michéle M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply23 Nov 2021, 08:48
Official
Dear Michéle M,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution