aB
andries B
1 reviews | Active since Mar 2012
05 Feb 2024, 07:12
Wesank unwilling to fix my first instalment date! I must get at least 45 days before first instalment
Bought a car around end of Jan 2024 and now they ran a debit order for the first instalment after i was told the first instalment will be in March 2024? Clients get 45-60 days before the first instalment is due! I have not even had the car for 14 days! Now wesbank came back i must pay and they will refund me? Last time this happend ot took about two months to get a refund! Surely wesbank can overwrite my account and fix the instalment dates! Worse part now it shows i am one instalment behind!
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WesBank's replyOfficial
05 Feb 2024, 07:59Dear Andries,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply05 Feb 2024, 07:59
Official
Dear Andries,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution