1 reviews | Active since Dec 2020
Wes bank Changing the agreement
I bought a car via Wes bank on the 12 February 2020. Since covid we working short hours. I’ve been paying every month now received a call from their lawyer saying my account is in arrears and she explained that since sometimes I don’t pay on the 25th at creates arrears on my account didn’t know about that. So we made arrangements that I pay R6000 for 9 months then I will be up to day bear in mind my instalment is R4470. I paid the R6000 on the 25th of November. Then I paid on the 25 of December. January received Sms’s that I should pay my arrears. I revert back to their lawyer who said she will check for me. After checking she tells me I must pay R600 more and I’m like I don’t have and the agreement is R6000 and I didn’t break that arrangement. There are not fair it’s either I continue with the R6000 or they increase my paying months.
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
