MM
Mpho M
1 reviews | Active since Mar 2012
08 Dec 2015, 11:06
Weeks to get a statement
Highly disappointed with Wesbank's service. It's taken over 2 weeks to get statements via email. For every email I send them, I have to wait 3 days for a response. In this day and age, that is a ridiculous waiting period.
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WesBank's replyOfficial
08 Dec 2015, 15:02Hello moja84,
Thank you for your concerns highlighted affording us the opportunity to intervene.
A WesBank representative has communicated with you to discuss the matter regarding the delay in receiving your account statements.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Please accept our sincere apologies for the frustration caused.
Thank you for your concerns highlighted affording us the opportunity to intervene.
A WesBank representative has communicated with you to discuss the matter regarding the delay in receiving your account statements.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Please accept our sincere apologies for the frustration caused.
Best regards,
WesBank's reply08 Dec 2015, 15:02
Official
Hello moja84,
Thank you for your concerns highlighted affording us the opportunity to intervene.
A WesBank representative has communicated with you to discuss the matter regarding the delay in receiving your account statements.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Please accept our sincere apologies for the frustration caused.
Thank you for your concerns highlighted affording us the opportunity to intervene.
A WesBank representative has communicated with you to discuss the matter regarding the delay in receiving your account statements.
WesBank strives to deliver only positive experiences when it comes to Customer Service. We always place great emphasis on customer service and it is for this reason that we will go to any length to ensure customer satisfaction. It is therefore extremely disappointing when we fall short of this goal and we can assure you that this was dealt with internally.
Please accept our sincere apologies for the frustration caused.
Best regards,