1 reviews | Active since Jul 2015
Weeks have passed and I'm still waiting for my doc
On 1 June 2005 I requested an updated copy of the natis document from Wesbank after the engine on my car was changed. I had all the paperwork done and the registration updated. All I needed was the updated copy of the natis document. <br> <br> Wesbank the requested a payment R364 which I paid on 9 June. They then requested more documents from me and after some back and forth with them I submitted everything to them on 1 July. I got an email response that I will receive the document shortly. I followed up after a week by telephone and email and I keep on getting told that they'll send the document. They sent the wrong document a few times and when I called the call centre on 14 July I spoke to a manager that assured me it will be sent by the end of the day. <br> <br> It's now the 17 July and I called again and spoke to the manager. He passed the buck stating that someone in the back office was supposed to send it. But I still don't have the document. <br> <br> Can I please just have my document?
Thank you for bringing this matter to our attention.
Let us use this opportunity to apologise for the inconvenience you have experienced because as a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. The requested Natis copy was delayed because we did not have a copy of same following the substitution of goods and as such, a duplicate of same had to be requested from the licensing authorities.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank
Thank you for bringing this matter to our attention.
Let us use this opportunity to apologise for the inconvenience you have experienced because as a service driven organisation, WesBank goes to great lengths to render unsurpassed service excellence to all our valued customers with every interaction. The requested Natis copy was delayed because we did not have a copy of same following the substitution of goods and as such, a duplicate of same had to be requested from the licensing authorities.
We trust that this is in order and assure you of our best intentions at all times.
Yours sincerely,
WesBank