Webank unable to send Amortization schedule.

Item: WesBank
Rating: 1
Author: craig R

Wesbank is unable to send me Amortization schedule for our business financed vehicles. After 3 online enquiries with FNB online on their complaints portal - NO REPLY Contacted my Personal banker for help - NO REPLY Called Wesbank directly 4 times. was on hold for 30 min the first time, second call they did not know what amortization was and the the following calls days later the consultants both CUT ME OFF. Makes me never want to finance with Wesbank again.

Helpful (0)

Replies (2)

WesBank's replyOfficial

26 May 2020, 12:08

Dear Craig,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution

WesBank's reply26 May 2020, 12:08

Official

craig R's updateReviewer Update

26 May 2020, 16:29

Hi Patience

Thank you for your prompt reply !
i have received your email and will reply shortly with the relevant account details.

Thank You
Craig

craig R's update26 May 2020, 16:29

Reviewer Update

Hi Patience

Thank you for your prompt reply !
i have received your email and will reply shortly with the relevant account details.

Thank You
Craig