AC
Albertus C
1 reviews | Active since Feb 2023
18 Feb 2023, 13:25
Webank poor service
I app**** for vehicle finance to purchase a car from a private individual. Finance was approved. Now Wesbank send me very confusing emails to either register the vehicle or take out a new license disk at licensing authorities. I ask on numerous occasions they must call me and clarify what must i do re the registration or license disk. They don't call back. Their email said if i delay to register the vehicle i am liable for fines. I also asked to remove the warranty polucy and they haven't done since January 2023.
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Replies (3)0
Replies (3)
WesBank's replyOfficial
20 Feb 2023, 08:54Dear Albertus C,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply20 Feb 2023, 08:54
Official
Dear Albertus C,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
AC
Albertus C's updateReviewer Update
20 Feb 2023, 17:05Demonstration of poor service again when Webank contacted me via email. Lack of customer service is evident. Did not make means to call me and explain in simple terms what I need to do with all the doumcnets they sent me. All I wanted was for someone to call me and explain to me what to do: needless to say that is too much for Worsebank. I now just want to settle my debt with Wesbank Finance and will never ever deal with them again. Really the worst service I have ever experience.
AC
Albertus C's update20 Feb 2023, 17:05
Reviewer Update
Demonstration of poor service again when Webank contacted me via email. Lack of customer service is evident. Did not make means to call me and explain in simple terms what I need to do with all the doumcnets they sent me. All I wanted was for someone to call me and explain to me what to do: needless to say that is too much for Worsebank. I now just want to settle my debt with Wesbank Finance and will never ever deal with them again. Really the worst service I have ever experience.
WesBank's replyOfficial
21 Feb 2023, 08:54Dear Albertus C,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
WesBank's reply21 Feb 2023, 08:54
Official
Dear Albertus C,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,WesBank Service Resolution