Webank not honoring contractual agreement, awaiting my refund

<p>To make a long story short, my contract clearly states that the first instalment to be paid on the 16 Oct 2016.</p> <p> </p> <p>Wesbank deducted money from my bank account on the 1 Oct 2016.</p> <p> </p> <p>I called customer service on Monday 3rd Oct, tuesday 4th and Wednesday 5th October.</p> <p> </p> <p>On all 3 occassions i was told that the query has beeb / will be escalated to a manager.</p> <p> </p> <p>On Thursday i received a sms from Bongi Mzamo requesting me to contact her. I called the number immediately but the line was enageged.</p> <p> </p> <p>Today, Monday 10 Oct 2016 i called again and spoke to Lerato.</p> <p>After she confirmed my details, she advised that she will put me on hold but instead she cut the call.</p> <p> </p> <p>My second attempt i spoke to Dehandre, who advised that the case has been escalted to Bongi and that i should speak tp her.</p> <p> </p> <p>I called Bongi and this time around her telephone just rings.</p> <p> </p> <p>WESBANK, I NEED MY MONEY YOU TOOKFROM MY BANK ACCOUNT *******LY!</p> <p> </p> <p>I HAVE NO MONEY AND MY NEXT PAYDAY IS ON THE 15TH OCTOBER 2016.</p> <p> </p> <p>I NEED MY MONEY!!</p>