Webank not fair

I am extremely frustrated and disappointed with Wesbank's action regarding their early termination fee. Not only did they charge me this additional fee without my knowledge, but they fail to notify me as a customer about it, This lack of communication and transparency is unacceptable and shows blatant disregard to their customers. Their tone in this matter is of neglect and disrespect towards their customers. I will be closing my account and moving my business with another finance house.