WEAK AND POOR CLIENT SERVICE

I app**** to refinance my wife car balloon payment on the 20 October 2018, after I was told by a Karen to wait till after the 17th of October to apply. I was given the reference number ********** 7. I phoned Wesbank Balloon refinancing on a weekly basis to inquire wrt the application. I am constantly told an Investor will contact you. The balloon payment is due on 15 October 2018. If the balloon is not paid my wife's name will be placed on the credit Bureau for breach of contract. Maybe this is a new trend to get people with good credit names registered on the credit bureau. I was even told by one of the assistants that I don't have to worry I did my part, but today I was told no if there is no contract in place by the 15th October 2018 Wesbank will reposes the vehicle. Today I was also told after it was confirmed by a previous assistant that my uploaded documentation is suddenly missing. So Wesbank what are you going to do about this, because it seems to me reporting the matter to Hellopeter is the only way to maybe get results.