EF
Erik F

1 reviews | Active since Mar 2014

10 Feb 2015, 15:28

We Know How?...... NOT

On the 20th of January 2015 I filled in an online application for vehicle finance. Within minutes of submitting the application I received notification that my finance was approved and that a Wesbank consultant would be in touch with me within 6 working hours.<br> <br> Nobody did... Not an email, not a phone call...<br> <br> On 3 February my wife phoned Wesbank to see what was happening and was told that someone would phone me right away...... nobody did..... but I did get an email about 2 hours later asking for permission to access my bank accounts so that they can draw statements as i am self employed. I responded immediately giving them permission to get statements from my bank.....<br> <br> four hours later I get asked by someone else at Wesbank to send four months bank statements to which I reply that I have already given permission to access my bank accounts ....<br> <br> 6 days later I still haven't heard a single thing from anyone... <br> <br> They obviously don't need my business, don't want my business or don't give a hoot about my business.... <br> <br> I wouldn't be surprised if the car I want to buy has been sold to someone else by now<br> <br> Thanks for absolutely NOTHING Wesbank - you don't deserve my business<br> <br>

0
Replies (1)
WesBank
WesBank's reply12 Feb 2015, 10:53
Official
Hello ErikF,

Thank you for your concerns highlighted. We were unable to reach you telephonically and have sent you an e-mail regarding the matter.

We trust that you find this in order.

Kind regards
WesBank