NL
Nita L

1 reviews | Active since Oct 2017

16 Oct 2024, 14:29

We bought a vehicle through Wesbank and insured it with our own insurance more than two years ago

We bought a vehicle through Wesbank and insured it with our own insurance more than two years ago. This month we received an email informing us that we should provide with same within seven days of date of the email. My husband and myself being as busy as we are only looked at the message recently wherein we received information that insurance was taken out on our behalf. Not a phone call nothing. We will refuse to pay for your **** insurance and since you took it out we suggest that you pay for same. Shame on you Wesbank for trying to make money out of your clients without their knowledge or consent. Should you dare to take this with our premie we will obtain legal advise and will asked that you pay the costs. So tired of these banks doing things their way and getting away with it.

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Replies (1)
WesBank
WesBank's reply16 Oct 2024, 14:34
Official
Dear Nita Lombaard
 
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 
 
We will be in touch with you to resolve this matter.
 
Regards,
WesBank Service Resolution