Wasting My Time

I have now waited from 22 December for my account to be closed. After depositing the settlement amount on this date and phoning numerous times. My account is still open. How is this possible? <br> <br> I require the Natis documents but you are taking your gracious time. With this level of service I inevitably predict that either another installment is going to be deducted or when you action this there will be stories about the settlement now being different cause the amount quoted was only valid to the 27th.<br> <br> This is pathetic and a waste of time. I should remind you who is the customer and who is the service provider and who should not be wasting the others time.<br> <br> I am already searching for another vehicle, which I will also finance, but in light of this I will avoid Wesbank at all costs.<br> <br> What a waste of time, certainly not in line with the rest of FNB's service levels. How embarrassing for you.