Waste of time

It’s sad that in today’s day and age, service is so lacklustre. I can’t understand how a finance application can take 72 hours and there’s no way to escalate the matter?? Call centre agents are completely unhelpful. My previous vehicle was financed with Wesbank as I bank with FNB so I wanted to refinance my new vehicle with you guys as well but geez 72 hours is absurd- I will lose the vehicle! Received approval docs from another finance company within 4 hours. Wesbank is quick to say approval within 10 minutes but the actual finance - what a joke! Don’t complain if you guys lose business when you take so long to process.