Warranty pro-rata

The service from Wesbank customers service is very poor and due to bad service I received from the past 2 days I have decided to close my cheque with them.

My car was financed by Wesbank and took a warranty from Motorite which was included in my car finance. I paid up the car in march 2018 and continued with warranty. however, i sold my car in October and phoned Motorite to cancel the warranty. I was told it will take 30 working days and the pro-rata will be paid to WesBank.

The consultant from Motorite told me that they still waiting for Wesbank to confirm that the account is closed by email. I called Wesbank and no seems to understand the process and they just take me from pillar to post.