ZS
Ziyanda Sam-sam
1 reviews | Active since Jul 2019
11 Jul 2019, 15:50
Warranty cancellation
I'm very disgusted by Wesbank's customer service. I have been trying to cancel warranty on a car that I bought in March 2019 until to date. Everytime I make a call I'm being told that the matter will be escalated. Escalated to whom? Apperantly a guy by the name of Moses Manamela is sitting on this cancellation, whilst he's busy with that wesbank deducts this money from me.
Regards Ziyanda
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Replies (2)
WesBank's replyOfficial
12 Jul 2019, 06:42Dear Ziyanda S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9C6BD
Regards,
Elize FourieWesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9C6BD
Regards,
Elize FourieWesBank Service Resolution
WesBank's reply12 Jul 2019, 06:42
Official
Dear Ziyanda S,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9C6BD
Regards,
Elize FourieWesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
I will personally be in touch with you to resolve this matter.
Your reference number is CRS9C6BD
Regards,
Elize FourieWesBank Service Resolution
ZS
Ziyanda Sam-sam's updateReviewer Update
12 Jul 2019, 11:47Thank you. Moses did give me a call to assure me that this will be sorted out by COB today 12/07/2019. It is however unfortunate that I had to resort to this to be serviced.
ZS
Ziyanda Sam-sam's update12 Jul 2019, 11:47
Reviewer Update
Thank you. Moses did give me a call to assure me that this will be sorted out by COB today 12/07/2019. It is however unfortunate that I had to resort to this to be serviced.