PB
Pieter B

1 reviews | Active since Apr 2025

29 Apr 2025, 19:59

******* warranty and maintenance WesBank

I bought a new vehicle in 2020. It was financed by WesBank. The car came with 2 year free warranty and maintenance plan. I did not take out or signed for any additional plans. To my surprise I have been paying for a mainltenance and warranty plan separately for more than 5 years. When I called them a consultant said it was added by the car dealership and they can't help me. I have to google Liquid Capital and Centriq warranty myself. I contacted the dealership and they knew nothing about it. The dealership said WesBank created their own new contract and added additional plans that I did not agreed to. WesBank is dishonest and *****ing money. They not even communicating on emails and disregards you for feedback. Absolutely ******** behaviour.

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Replies (1)
WesBank
WesBank's reply30 Apr 2025, 07:30
Official
Dear Pieter B
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution