cV
candice V

1 reviews | Active since Aug 2012

28 Jan 2021, 07:19

WAKE UP WESBANK

I lodged a complaint.

Apparently they never sold the debt to MBD debt collectors, so seemingly MBD must of been in my imagination!!!!!!! Wesbank had an agent call me and say that the 6 year old debt has not been prescribed because they delayed it due to a judgement in 2014. I asked why does the judgement not reflect on my credit profile, she says no not a judgement like that????

She then proceeds to give me examples of why debt can be delayed in prescribing which is irrelevant to me. Makes a comment that Wesbank has been in touch with me, whenever I ask questions or for proof thereof she defaults to standard responses and speaks over me.

I have requested a copy of this Judgement that Wesbank did in 2014, I have emailed and I have had no response.

Wesbank is a bunch of *********** bullies - I await a copy of this judgement so I can submit to the FaisOmbud and BankingOmbud - but they dont respond to my requests???? Why??????

CRSCBAE7 - Zabonzile Hogins , literally should not be in a customer resolution department, she has the ability to make a bad situation worse. I refuse to speak to her.

Why wont Wesbank send the judgement they apparently have in 2014, and proof of the supposed correspondance thereafter???????????

0
Replies (4)
WesBank
WesBank's reply28 Jan 2021, 08:00
Official
Dear Candice

We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution. 

We will be in touch with you to resolve this matter.

Regards,
WesBank Service Resolution
cV
candice V's update28 Jan 2021, 08:08
Reviewer Update
Clearly reading is a skill Wesbank - Please just send me the supposed judgment FROM 2014!!!!. DO NOT WANT TO SPEAK TO ZABONIZE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
cV
candice V's update28 Jan 2021, 13:18
Reviewer Update
Wesbank I wish I could screen grab Absa complaints resolution consultants service, turn around time and feedback. Professional and ethical. Your consultants should take a page out of Absas book, you will learn a thing or two.
cV
candice V's update04 Feb 2021, 14:05
Reviewer Update
WESBANK HOW LONG DOES IT TAKE TO RETRIEVE A DOCUMENT FROM 2014 FROM YOUR ATTORNEYS???? ONLY TO FIND OUT NOT JUST MBD BUT ALSO NIMBLE HAVE MY ACCOUNT - WAT A JOKE!!!!