1 reviews | Active since Jul 2014
Waiting over a month for my NATIS
Natis complaint:<br> <br> Well I'm not going to thank you guys at Wesbank.<br> <br> I have now been shunted about and given different answers to where my NATIS is by Wesbank... You guys say that it was returned after it was courier to me on 2015/09/15. . Where was it sent to when it got returned on 2015/09/15? Where?? This is unacceptable. <br> <br> But anycase I paid the R57 courier fee to get it delivered again in Bloemfontein. Now when checking up with the branch in Bloemfontein they said that my NATIS has been lost and copies must be requested to be sent to me. This is unacceptable, In the mean time I lost out on a sale on my vehicle because I could not provide the buyer with the NATIS document. How is Wesbank going to make up for that? <br> <br> When will my document be ready? Please just send the NATIS Document real or copied version to Bloemfontein Wesbank ASAP so that someone can go collect it there because it seems that you can't courier it successfully.<br> <br> I have asked multiple times to speak to someone directly at Wesbank as well to help as well to help sort this problem out. But doesn't seem like there is anyone willing to even take ownership or that actually cares about Wesbank customers.
Thank you for sharing your concerns affording us the opportunity to investigate the matter at hand. You have been contacted by our Customer Service Team and they have clarified what had transpired with the initial Natis request. A duplicate has since been requested on your behalf and you have confirmed receipt of the same.
We trust that the matter was handled to your satisfaction.
Kind regards
WesBank
Thank you for sharing your concerns affording us the opportunity to investigate the matter at hand. You have been contacted by our Customer Service Team and they have clarified what had transpired with the initial Natis request. A duplicate has since been requested on your behalf and you have confirmed receipt of the same.
We trust that the matter was handled to your satisfaction.
Kind regards
WesBank
