Waiting for Wesbank account number and reference to use to make payment.

I went to Cresta branch on the 12th of April 2021 and I contacted Wesbank via their phones, wanting an account number reason is I changed banks so I want to transfer from Capitec to Wesbank to pay my vehicle installment, this woman I spoke to over the phone at 16:00pm said she had sent me the statement via email and over the phone she confirmed my email which I said is correct till today I have not received an account number and I do not want to fall behind with payment if you do not give me an account number and reference to use I will end up not paying, so can someone send me my statement via email or contact me.