Waiting for Change of Titleholder

On the 27th October 2022 I paid the settlement on my vehicle that was financed through Wesbank. On the 1st November I received an email from Wesbank telling me that due to challenges being experienced with the change of title holder, Wesbank would handle this for R362. I accepted that offer and paid the amount over to Wesbank. I sent the Proof of Payment along with the response. On the 16th November I received the paid up letter via email, and paperwork was delivered. There was a form attached for me to complete. On the 22nd November I called Wesbank to find out what I needed to complete, and I spoke to Pontso. Pontso then informed me that I should not have received that document and that Wesbank will need to collect, and complete the change process. I emailed the address details, and proof of payment (again), and the documents were given to my daughter in-law for Wesbank to Collect. I made another call to the call center after collection was not done, and I was told that I should try and go do the changes myself. I am sorry but I PAID Wesbank to do this, and I have been told numerous times that there are issues? I then requested that the documents be collected, and this was confirmed. To date the documents have not been collected, the change of title holder has still not been done. Wesbank were PAID for this, why is this becoming such an issue? I want the change done, I want the vehicle in my name, the vehicle is paid in full. I am sick and tired of having to send the same proof of payment over and over again. I want this done NOW