Waiting for Call back!

Hi<br> <br> Thank you for looking into my complaint but the person that looked into my query had to phone me back on Tuesday morning which did not happen. I got the below response on hellopeter.com but it makes no sense. Please contact me ASAP to discuss the findings.<br> <br> Hello willbeheard,<br> <br> Thank you for bringing your concerns to our attention and after investigating same, we wish to respond as follows:<br> <br> Following the payment we received from your insurers, you were informed both telephonically and via email on 15 February 2013 about the shortfall on the account whereafter you advised that you would revert with a proposal for repayment. The correspondence confirmed your liability and how we arrived at same as follows:<br> <br> CAPITAL BALANCE @ THE DATE OF LOSS R176267.42<br> <br> LESS PRO RATA FOR THE WARRANTY R7214.38<br> LESS PRO RATA FOR THE BODYLINE R2826.25<br> <br> LESS UNDERLYING PAYMENT R122065.00<br> LESS UNDERLYING EXCESS R9785.00<br> (TOTAL UNDERLYING EXCESS R15785 AND SHORTFALL PROVIDES<br> A R6000 EXCESS BENEFIT THEREFORE THE DIFFERENCE IS<br> DEDUCTED)<br> <br> LESS PRO RATA FOR THE SERVICE PLAN R12452.92 ADDED<br> TO THE STATEMENT DATED 28/09/2012<br> <br> SETTLEMENT TO THE BANK R21923.87<br>