Waiting almost a YEAR now to get my natis documents out of Wesbank

I have been waiting almost a YEAR now to get my natis documents out of Wesbank after settling the balance.

I sent them a copy of my id and proof of payment as requested to act on my behalf to get the vehicle on my name.

I keep following up with no responses. Then out of the blue they let me know they did not receive proof of payment of the R362 . Which I did send.

I reply on that email with the proof of payment again asking if they can please now complete the process. No response. I follow up. No response. Another 10 days later still no response.

I have settled this car in the first quarter of last year as far as I can remember.

They keep acknowledging the receipt of my communications with that generic response.

What the actual hell is going on Wesbank?

Sad thing is I've done most of my vehicle finance through them for almost 10 years. Never have this been an issue.