Victim of Wesbank bullies

its actually a zero rating from me! Wesbank has zero customer service, humanity or empathy! Had a difficult pregnancy and had to go on maternity 2 months earlier then planned,during covid. Requested for a 3 month payment holiday which got rejected by them because of Covid19. for that 3 months i managed to pay 50% and after that 3months i could pay a full installment and when they rude collect consultant start calling (after 1st month of 50%) for payment arrangement i stated my situation and offered R500 extra untill November 2021 i would can settle my arrears. they rejected that offer as to them that amount was unacceptable. iN SEPTEMBER THEY SEND OUT THEY FIELD AGENT FOR ARRANGEMENT AGAIN I PROMISE TO SETTLE 8O% end November AND SPLIT THE ARREAR BALANCE BETWEEN Dec and Jan 2022. This time no confirmation that they will not accept my arrangement 5 day before pay date November i received notification that they handed me over. So i paid the full arrears amount 26 November and then they now want me to pay Finance charges. There was no need to hand me over. i paid every month a full installment and whole year promised that i would settle the arrears end November. currently my husband is between jobs so i cannot afford to pay extra. Im taking this to the banking Ombuds. Ive been bul**** enough.