Vey very bad service

We have vehicle finance with westbank, i lost my job, they rep**** by saying that they do not take arrangements for any installments not being paid, if you do not pay they repo. We where behind with 2 installments, kept saying or confirming that i was stil unemployed, as soos as i got emploeyed i contacted the bank in writing to arrange additional payments on the 1 installments that was in arrears, the 1st month the arangement was in place they did not run their debit order, i only found out a month later that this has happened, because no one from the bank phoned to say the debit order/or paynments was not received. Now at the end of October i went to bank asd saw my debit oders did not run, and it is the 5th of the month, after investigation i found out that my account was with a Repo company.......so i went to the bank and drew 6 months statements to show that this was not my fault the debit order was never run, i think this is really bad, we had vehicle finance with absa previously, and even they assisted is when i was unemployed, but westbank just repo's the vehicle without any means of contact. we have never been contacted via e-mail or telephone to say that the payment for september was not recieved, if i did not investigate why our novembr installments was not debited, we would have never known, we would only find the repo guy infront of our gate.