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Anneke B
1 reviews | Active since Feb 2015
17 Jun 2021, 09:28
Very very bad service
They gave us hell because we have fallen behind with our installments. Even went as far as to take our vehicle back and gave us 10 working days to come up with the full outstanding balance otherwise they will sell the vehicle. We manage to borrow the money and paid within the time period we were given. Today will be 60 working days that we struggle to get our final paperwork - paid up letter, ownership transfer docs - from them. To phone doesn't help, customer service tells us that the account has been closed. Very poor service. So dissappointing.
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Replies (3)0
Replies (3)
WesBank's replyOfficial
17 Jun 2021, 09:44 Dear Anneke
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply17 Jun 2021, 09:44
Official
Dear Anneke
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
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Anneke B's updateReviewer Update
06 Jul 2021, 09:10Once again I have to complain in public - all went smooth after my first review. I was contacted via email and the whole process of changing ownership was started. This was just over 2 weeks ago. On the 25th I received a mail to inform me that the paperwork is done, they are just waiting for it to get back from the license office then it will be couriered to my door. Today - after 6 working days of dead silence, the reply mail received say that the person working with my acc is on leave until the 12th of July. Try to phone - no one answers the phone. Once again Wesbank fails to deliver on their promises.
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Anneke B's update06 Jul 2021, 09:10
Reviewer Update
Once again I have to complain in public - all went smooth after my first review. I was contacted via email and the whole process of changing ownership was started. This was just over 2 weeks ago. On the 25th I received a mail to inform me that the paperwork is done, they are just waiting for it to get back from the license office then it will be couriered to my door. Today - after 6 working days of dead silence, the reply mail received say that the person working with my acc is on leave until the 12th of July. Try to phone - no one answers the phone. Once again Wesbank fails to deliver on their promises.
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Anneke B's updateReviewer Update
06 Jul 2021, 14:34Thank you to Sandy from Customer Care who finally assisted me after repeated calls from me to you the whole morning. And also thank you to the friendly assistance from DSV Couriers. If you answered your phones this morning I would have had a much better day and wouldn't found it necessary to post again about your bad service.
Thank you Wesbank.
Thank you Wesbank.
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Anneke B's update06 Jul 2021, 14:34
Reviewer Update
Thank you to Sandy from Customer Care who finally assisted me after repeated calls from me to you the whole morning. And also thank you to the friendly assistance from DSV Couriers. If you answered your phones this morning I would have had a much better day and wouldn't found it necessary to post again about your bad service.
Thank you Wesbank.
Thank you Wesbank.