Very upset and disappointed

I have had a terrible experience with Wesbank in regards to my vechile being repossessed. I contacted Itumeleng Mosuoe and Andries Venter to make payment arrangements to get the vechile released. I phoned many times to speak to Itumeleng, she was on leave. I asked to speak to her team leader, Andries Venter. He took my call and said he has to go into a meeting, I must speak to another agent. Amelia was really helpful. She gave me Andries and Itumeleng’s email addresses. Seeing that the are very busy I started communicating via email. They said I can pay R28 000 to get the vechile released. Andries emailed me the bank details to pay the money in. A day later I received an email from Andries stating that the account number he gave me is being audited. He then send me other bank details. My business partner paid the R28000 into the second account Andries gave me. I forwarded the proof of payment to Andries, Itumeleng and Amelia. A week went by and Itumeleng tells me that the vechile is going on auction. I was furious. I send the proof of payment again. 3 days went by when Itumeleng told me the bank details is not Wesbank’s bank details. I emailed 5 times during the 10 days saying that Andries gave me that bank details. For the first time in 10 days Andries phoned me and said he did not send an email stating that the account has changed. I started investigating the matter. The email address of *** was suddenly ***. Meaning that our emails were hacked and we paid the money into the hackers account. We have opened a police case to do an investigation. I have all the emails and evidence of communication. I have requested Andries and Itumeleng to assist me in this unfortunate event. This is the response from Itumeleng: Unfortunately we cannot release the vehicle without the release amount being paid but due to the lockdown we can allow you to pay half of the updated release amount this month and the then the balance next month to release the vehicle. The update release amount is R 39 990.69 including instalment for next month . End of April 20 will be R 19995.35 and another half end of May 20 Please pay your WesBank acct into the following: FNB BANK acct nu:*** Br code 250655 ref nu:*** Please advised on which date must I load the payments.

This is absolutely unacceptable. The amount I have to pay went from R28000 to R39000. Absolutely no assistance from Wesbank in assisting with the ***** that happened. I have been a client of Wesbank for 25 years and with FNB for 39 years. It was not our fault that our emails got hacked! I am wondering what the slogan: how can we help you mean? All I want is some assistance in this case, please