Very poor service-Been without a car for 2 months while paying monthly installments

In the beginning of the year I bought a secondhand car, which was financed through WesBank. In less than a month of driving my car, it broke because of faults and incidents the dealership did not tell me. I immediately phoned WesBank to terminate my contract and get my deposit back where they assured me the investigation should maximum take up to a week as the dealership was in the wrong, and it was in my rights to terminate the contract.

I have legally send a letter of termination through my lawyer. This was 2 months ago. I have received very poor service from WesBank. It is impossible to get hold of the consultants (Patience and Kopo) on my case and if I do, they always say they will phone me back - which they never do. Last week when I phoned them again to hear if there is any feedback, they assured me that the cancellation will be finalized last Thursday. Thursday came and went without a word, I phoned the WesBank consultant again on Friday with no answer, and still today I have no feedback. In the meantime, I have no vehicle ( I stay in Sunninghill and work in Centurion) and I still have to pay my monthly installments (Which have been deducted twice, again WITH NO VEHICLE)

I am very disappointed in how the situation has been handled, as it does not seem to be an urgent matter to WesBank while I struggle to get to work everyday. WesBank never gives feedback, and if I don't constantly phone them I fear the matter would never progress. I would greatly appreciate it if WesBank can provide more professional services and handle my case with more urgency. Very disappointed in the whole situation and how I have been treated through out this process.

Can someone please get back to me ASAP with real answers as to when my termination will be finalized.