CP
Charlton P
1 reviews | Active since Mar 2009
04 Aug 2015, 13:40
Very poor service and turn around time
What a bad experience it is to deal with Wesbank. I have been a loyal customer for years. My account is always paid to date, but a simple service request fro assistance is not important for them to deal with. I have send e-mails, and get no response, I call and get transferred from pillar to post, with no one being interested i actually servicing a customer.<br> <br> Time to sell the car and move to a real bank.
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WesBank's replyOfficial
12 Aug 2015, 13:07Hello charlton,
We thank you for bringing this matter to our attention.
As a service driven organisation, WesBank goes to great lengths to support our valued customers through periods of adversity. It is never our intentions to worsen your plight however the change to your personal circumstance neither entitles you to unilateral reprieve or the restructuring of a contractual agreement in manner that would significantly reduce your financial obligation in the absence of an appropriate monitory contribution.
We trust that this is in order and assure you of our best intentions.
Yours sincerely,
WesBank
We thank you for bringing this matter to our attention.
As a service driven organisation, WesBank goes to great lengths to support our valued customers through periods of adversity. It is never our intentions to worsen your plight however the change to your personal circumstance neither entitles you to unilateral reprieve or the restructuring of a contractual agreement in manner that would significantly reduce your financial obligation in the absence of an appropriate monitory contribution.
We trust that this is in order and assure you of our best intentions.
Yours sincerely,
WesBank
WesBank's reply12 Aug 2015, 13:07
Official
Hello charlton,
We thank you for bringing this matter to our attention.
As a service driven organisation, WesBank goes to great lengths to support our valued customers through periods of adversity. It is never our intentions to worsen your plight however the change to your personal circumstance neither entitles you to unilateral reprieve or the restructuring of a contractual agreement in manner that would significantly reduce your financial obligation in the absence of an appropriate monitory contribution.
We trust that this is in order and assure you of our best intentions.
Yours sincerely,
WesBank
We thank you for bringing this matter to our attention.
As a service driven organisation, WesBank goes to great lengths to support our valued customers through periods of adversity. It is never our intentions to worsen your plight however the change to your personal circumstance neither entitles you to unilateral reprieve or the restructuring of a contractual agreement in manner that would significantly reduce your financial obligation in the absence of an appropriate monitory contribution.
We trust that this is in order and assure you of our best intentions.
Yours sincerely,
WesBank