LN
Levalle N
1 reviews | Active since Oct 2014
03 Dec 2020, 12:38
VERY POOR SERVICE!!!!
Extremely poor service. I had paid in surplus to my vehicle however due to unforeseen circumstances I needed to take out the funds. Firstly I got treated like a ******** and was told to confirm that I wont stop any debit orders. I have never missed a payment with you ever. On 17/11 I am told it will be refunded in 5 to 7 days. Its now 2 weeks. No response and just that *** generic email from them. Call Centre cannot help and you cannot speak to any member of management to get this resolved. I have previously moved my vehicle finance away from you for the same poor service and yet again it is happening. Please get this sorted and i want my refund done ASAP!!!!! *** Complaint ***
Helpful (0)
Replies (3)0
Replies (3)
WesBank's replyOfficial
03 Dec 2020, 13:09Dear Levalle,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply03 Dec 2020, 13:09
Official
Dear Levalle,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
LN
Levalle N's updateReviewer Update
03 Dec 2020, 15:27Good day
The incompetence of your team is astounding. I should be refunded R14 000 as per my mail and complaint.. Instead of refunding me my money, you reversed the actual installment. No response or call from any complaint team. Just an email with another reference to a complaint.
No wonder both Wesbank and FNB are losing customers!!!!!!
The incompetence of your team is astounding. I should be refunded R14 000 as per my mail and complaint.. Instead of refunding me my money, you reversed the actual installment. No response or call from any complaint team. Just an email with another reference to a complaint.
No wonder both Wesbank and FNB are losing customers!!!!!!
LN
Levalle N's update03 Dec 2020, 15:27
Reviewer Update
Good day
The incompetence of your team is astounding. I should be refunded R14 000 as per my mail and complaint.. Instead of refunding me my money, you reversed the actual installment. No response or call from any complaint team. Just an email with another reference to a complaint.
No wonder both Wesbank and FNB are losing customers!!!!!!
The incompetence of your team is astounding. I should be refunded R14 000 as per my mail and complaint.. Instead of refunding me my money, you reversed the actual installment. No response or call from any complaint team. Just an email with another reference to a complaint.
No wonder both Wesbank and FNB are losing customers!!!!!!
LN
Levalle N's updateReviewer Update
03 Dec 2020, 15:31And you went ahead and reversed Octobers Payment!!!!!!!!
LN
Levalle N's update03 Dec 2020, 15:31
Reviewer Update
And you went ahead and reversed Octobers Payment!!!!!!!!