SB
Sidney B
1 reviews | Active since Jan 2020
10 Aug 2023, 10:39
Very poor customer service - Wesbank Cash Power
Hi,
My wife app**** for a personal loan after receiving a SMS from Cash Power Loans. After several calls and sending of emails for verification she received a SMS to say that the loan is approved. She also received a Debicheck and she approved that as well. After 2 days nothing from them when she called them now they say she must submit again all documents this will be for the 6th time. and also after approval. I think it is very poor customer service and communication from Wesbank side. Please do not use Wesbank or their products.
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WesBank's replyOfficial
10 Aug 2023, 10:53Dear Sidney B,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
WesBank's reply10 Aug 2023, 10:53
Official
Dear Sidney B,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution