KK
Kgopotso K
1 reviews | Active since Nov 2022
30 Nov 2022, 09:48
VERY POOR CUSTOMER SERVICE
Poor Services
So WesBank sent me an email asking me to send them a comprehensive insurance of my vehicle, this is apparently needed time to time which is understable and if you do kot have the comprehensive insurance, WesBank offers one and the installment goes high... Saw the email, quickly contacted my insurance company to send me a PDF copy of my contract with them, forwarded it to WesBank, BUT they still continued with the offered insurance and took my money... When I contacted then, they took me to circles until my airtime lapsed...Wesbank please refund my money asap. KGOPOTSO
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WesBank's replyOfficial
30 Nov 2022, 09:59Dear Kgopotso K,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution
WesBank's reply30 Nov 2022, 09:59
Official
Dear Kgopotso K,
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Volkswagen Financial Service Resolution