Very poor customer service

Very very poor customer service by Themba and Thobelani. There was a request for a proof of payment from Thobelani to Themba internally but the customer was not contacted for the proof of payment directly and nothing was done until the customer followed up 2 weeks later. Very poor on Themba to not send the request on or from Thobelani to send it to the customer directly or at least cc the customer. This will now result in expenses for the customer due to the unnecessary delay. Very poor.