Very poor communication, with customer and also people working there on the call center are of no use as they keep transferring calls and not fixing the problem ,by them doing that the customer is not happy and they wasting our time.

Westbank have ,wrongfully added or may I say adjustments to my account without my permission, I have been calling them but they are putting me threw ,collections department and back and forth with no assistance ,what so ever , there was a company that just added my name on to a blacklist and then ,they just came and took my car but I was doing payments and they wasnt paying Westbank, when my car got taken away I called Westbank to ask them and paid them the money and told them to put my stuff back to normal and let me pay as I didnt know what was going on as time went pass I went to look at my payments they where only taking 2600 when the amount was 3200 ,they added another 100 thousand rand onto my payments and ,when I asked them for a changed on payments they sending me a detailed thing ,which i ,didnt even know . The company that put me under this debt review thing didnt even ask for my consent, but me personal things get effect and I must suffer ,why didnt Westbank contact me same time and communicate? I will like them to call me and fix my stuff cause ,this is getting out of hand