1 reviews | Active since Aug 2019
Very Poor, bad client service, WESBANK!!!
0 star rating!! I fully settle my Ford ranger outstanding balance 4 years in advance!! The date 25-11-2020, and last final amount on 04-12-2020. When enquiring about Natis papers I was advised to pay R350 which will enable wesbank to register the Ford in my name and courier the papers to my house adress. I called four times to date enquiring when will the papers delivered without success and the word ESCALATE To THE SENIOR is used every time!!!! I did send proof of payments with the two first attempts about five times!!! Today 11 January and still have not receive a call of when the papers will be delivered as promised by wesbank!!! This is really a eye opener to who not to use for finance the next time!!! Very, VERY POOR CLIENT SERVICE!!!! Stay away, do not use wesbank for finance, it is a huge struggle to get your papers once fully paid off!!!!!!
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution
We have received and reviewed your Hello Peter post. Our Customer Resolutions Team has logged a formal complaint which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
WesBank Service Resolution