Very inconsiderate to payments in arrears

Well, I actually have two issues against this banking institution but will mention 1.

I had approached a different company for a debt consolidation loan as seemed as a good idea at the time but the company was a debt counseling company out to make money. I never gave the company the go ahead because it was clearly debt counseling but they went ahead and placed me under debt review. As a result all my debit orders were stopped and no payments had gone through for a month and better yet my debit card had been blocked while I was out of the country.

Nevertheless no payments went through on that given month and Wesbank among all the other debtors called me and I did explain to them what the issue was. They couldnt give a damn about the situation I was faced with and just wanted their money. They do offer a missed payment or payment holiday which I did ask for but they said that they dont so such transactions when it is advertised on their website......

Now I have reinstated all my debit orders and my account is not up to date because of the one month I had skipped.

When trying to make arrangements they tell me that they will deduct 10% for any payment made which is fine with me but if I pay half of the amount owing twice then they would score 20% which is highway *******.

Totally disgusted in this service and dont think that I will ever want to do business with them again once my accounts have been settled.