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Danette B

1 reviews | Active since May 2016

07 Nov 2016, 10:47

Very disappointing service!!

<p>Currently in the process of selling a car to a buyer who received finance approval from Wesbank. After more than 3weeks and having to re-send the same documents to Wesbank numerous times, nothing has been settled yet. Everytime we send an email with documents to Wesbank, we get absolutely no response from Wesbank. You cannot 3weeks after receipt of a document now suddenly have a problem with how a document was filled in - this had to be raised 3weeks ago when you first received the document, not as an afterthought when you are now trying to explain why you have not yet finalised the purchase</p> <p> </p> <p>I would not recommend Wesbank to anyone. Their service is disappointing an it is a huge frustration trying to deal with them.</p>

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Replies (1)
WesBank
WesBank's reply11 Nov 2016, 15:35
Official

Good day

Thank you for your concerns highlighted. Your complaint has been referred to the relevant Private Finance management to discuss and revert. We will remain in contact with you until this matter is resolved. Please accept our sincere apologies for the delayed response.

Kind regards

WesBank