Very disappointed with Wesbank together with DCA, Please resolve this issue urgently.

<p>Have to say I am very disappointed given the long standing relationship I have with Wesbank, on my second car financed by them. I never had anything to complain about till now when I looked at my account and enquire with them with no help at all. My instalment are paid on the 25th of every month but for the month of February 2017 they didn’t deduct on the day. Upon realising I'm gonna be late on payment I took the liberty to contact them to remind/inform them to debit as I have sufficient funds on my accounts. All of a sudden I get a call from a company called DCA and I thought the issue was sorted out, as it was not my fault that they didn’t make debit on the agreed date and they also confirmed that checking from the system it’s not my fault and I was not aware of and I had sufficient funds on my account waiting for them to deduct. Today I logged on my account again to check if deductions are made as I didn’t receive any sms alerts from my bank, all of a sudden there's R462 DCA commission, how did you guys come to such a hefty amount, for what??????. It's not like I was avoiding payment, it's not like letters of demand where sent. Can someone contact me to explain how did you guys arrived to the conclusion of charging me such amount because I thought this was sorted and this has affected my credit profile negatively and I want it corrected asap. I’m tired of calling both Wesbank and DCA to resolve this issue.</p>